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Home - Help and FAQ - FAQ

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Frequently Asked Questions

Getting Started with Nol

  1. What is a Nol Card?
    A Nol Card is a smart card that allows you to use Bus, Metro, Waterbus, as well as RTA paid Parking with a single card. It has a 'touch & go’ function which means, you simply tap it on the entry point of any of the above services and the system will then automatically deduct the correct fare. It’s quick and easy to use and means you no longer need to carry cash to get around Dubai.
  2. Can I still use Cash to travel?
    You will not be able to use cash to pay for Bus, Metro and Water Bus. But you can still use cash to pay for RTA Paid Parking.
  3. What are the prices of cards and tickets?
    The initial cost of a Nol Red Ticket is AED 2; which can be reloaded up to 10 trips, the cost of trip varies depending on the number of zones passed. The cost of Nol Silver Card and Nol Gold Card is AED 25 which includes an initial e-purse value of AED 19. The Nol Blue Card costs AED 70 which includes an initial e-purse value of AED 20.
  4. What is the cost of trips?
    Fares vary based on the number of zones passed, but generally for cards, the fares range from AED 3 for one zone to AED 7.50 (for an all zone trip).
    When using the Nol Red Ticket, the prices are slightly higher. Please refer to the fare table .
  5. Why is it being introduced?
    The Nol Card is being introduced to allow passengers to pay for different public transport use with a single card, in a convenient and safe way. This will eliminate the need to carry cash and the need to calculate the fare for the journey being taken, as the card will do this automatically.
  6. Where can I use my Nol Card?
    Nol Cards can be used on Metro, Buses, Water Buses,Tram and Paid Parking Zones using the same card.
  7. Where can I buy and top up my Nol Card?
    You can buy and top up your Nol Card at ticket offices, some ticket vending machine, RTA authorized sales agents.
    • Ticket Offices are available in all Metro stations and all Bus stations.
    • Ticket vending machines are available in all Metro and Bus stations and some Bus stops, as well as other popular places such as shopping malls and airports.
    • Authorized sales agents will be announced by RTA later on.
    • You can order special design through online NOL store website.
    In the future, auto-top-up service will be offered to automatically top-up your Nol card using your credit / debit card when it reaches a certain amount.

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How Nol Cards and Tickets Work

  1. How does a Nol Card / Ticket work?
    Nol Card is a contactless smart card, you just hold your Nol Card over a Nol Card reader, and the reader is able to automatically validate the card, and deduct a trip or deduct the correct fare for the journey taken.
  2. What do you mean by “contactless” card?
    This means that all you have to do is hold your card over a Nol Card Reader and the reader shall detect your card, i.e. no need for swiping or inserting your card. It is advisable to touch your card on the reader for a quick and successful detection.

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Looking After Your Nol Card and Ticket

  1. What is a suitable place to keep the Card / Ticket?
    It is advisable to keep your Card in a protective wallet and away from electronic equipment such as mobile phones.
  2. Does the warm weather affect the Card / Ticket?
    Warm weather should have no affect on how the card works but exposing the card to extreme temperatures or direct sunlight for a long time, such as leaving the Card on a parked car dashboard, may cause damage.
  3. Is there anything that can damage a Nol Card?
    As the Nol Card contains a micro chip and an aerial it should not be bent, cut or used in an inappropriate manner. In addition, do not hold more than one card over a Nol Card reader at one time as this may result in processing failure or the wrong card being unintentionally used.

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Discounts and Concessions

  1. Are there any discounts or discounted packages?
    Children below 5 years can travel for free without a card.
    RTA has already introduced 50% discounts with new products such as daily pass, 7 days pass, 30 days pass, 90 days pass and 365 days pass for everyone. 50% discount will only be available for Students, Social Affair and Senior Citizens or residents, as well as free travel for people with special needs. RTA will also introduce a loyalty points program which allows you to redeem points for variety of benefits.
  2. What will children pay?
    Children below 5 years of age and below 90cm (Metro) will travel for free (no card required). Children above 5 will have to get a valid Nol Card / Ticket.
    In the future, RTA will introduce a 50% discount for Students as well as discounted 7 days,30 days, 90 days and 365 days passes.
  3. Will there be any special offers during festivals like Eid?
    On special occasions and festivities, RTA will announce fare-free days, where any passenger with a valid Nol Card / Ticket can travel free of charge.
  4. Are fares different at weekends? Or off-peak times?
    No, currently fares are the same at weekends and off-peak times.
  5. What are the new travel products with NOL scheme enhancements?
    There are 5 products introduced for Regular and Gold class (where applicable) travel.
    • 1 day pass
    • 7 day pass
    • 30 day pass
    • 90 day pass
    • 365 day pass
      • What is a 1 day pass?
        It is a product that allows customers to travel unlimited in Metro, buses and Tram for a period of 1 calendar days starting from the effective date. The product will be available for single zone, two zones or all zones travel. The travel zone (s) has to be decided at the time of purchasing the pass on the NOL card. A customer can avail of unlimited travel on the Dubai public transportation within the respective zone(s) for 1 day
      • What is a 7 day pass?
        It is a product that allows customers to travel unlimited in Metro, buses and Tram for a period of 7 calendar days starting from the effective date. The product will be available for single zone, two zones or all zones travel. The travel zone (s) has to be decided at the time of purchasing the pass on the NOL card. A customer can avail of unlimited travel on the Dubai public transportation within the respective zone(s) for 7 days.
      • What is a 30 day pass?
        It is a product that allows customers to travel unlimited in Metro, buses and Tram for a period of 30 calendar days starting from the effective date. The product will be available for single zone, two zones or all zones travel. The travel zone (s) has to be decided at the time of purchasing the pass on the NOL card. A customer can avail of unlimited travel on the Dubai public transportation within the respective zone(s) for 30 days.
      • What is a 90 day pass?
        It is a product that allows customers to travel unlimited in Metro, buses and Tram for a period of 90 calendar days starting from the effective date.. The product will be available for single zone, two zones or all zones travel. The travel zone (s) has to be decided at the time of purchasing the pass on the NOL card. A customer can avail of unlimited travel on the Dubai public transportation within the respective zones for 90 days.
      • What is a 365 day pass?
        It is a product that allows customers to travel unlimited in Metro, buses and Tram for a period of 365 calendar days starting from the effective date. The product will be available for single zone, two zones or all zones travel. The travel zone (s) has to be decided at the time of purchasing the pass on the NOL card. A customer can avail of unlimited travel on the Dubai public transportation within the respective zones for 365 days.
  6. Is it possible keeping a NOL product on hold due to unavailability of the passenger (travel abroad etc.)?
    No, this is not possible. A Nol Product is valid between the effective and expiry date mentioned at the time of Product Sale. Once your NOL product is active even if you do not use Public transportation, your NOL product will expire on its expiry date.
  7. What is the Social affairs card?
    This is a new type of Nol Blue card for people who are helped by Social affairs organizations in the UAE. The holder of these cards will be given discounts on travel similar to Senior citizens etc. The card can be requested by providing any evidence from the Ministry of Social affairs that the holder falls under this category while submitting the personalized card application either through a ticket office or online. The cost of the application will be similar to any other personalized Nol blue card application.

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Using Nol Cards and Tickets

  1. Where can I use the Card / Ticket?
    Nol Cards can be used on Metro, Buses,Tram and Water Buses and Paid Parking Zones using the same card.
    Nol Red Ticket can also be used on multi mode of transport at a time but cannot be used to pay for parking).
  2. How do I use the Card / Ticket?
    All you need to do is to touch your Nol Card on a Nol card reader. These readers are located at the entry and exit gates of Metro and Waterbus stations; at the entrance of every RTA Bus and on all RTA Parking Meters.
  3. How do I check in and check out on Buses using my card?
    When you enter a bus you need to touch your card onto the Nol card reader, located near the Bus driver. When you exit the bus, you also need to touch your card on the reader. The system will check that your card has a valid travel pass, calculate the fare for the trip you have just taken and deduct that amount from your e-purse, or deduct one trip from your card, whichever the case may be. If you do not check-out, the system will always deduct the maximum fare, so you should always remember to check-out.
  4. Can I use the Card or Ticket outside Dubai?
    Currently, Nol Cards are valid for use in and around Dubai and on intercity bus services.
  5. Can I use my Ticket or Card to buy food and drinks?
    Currently use cannot use the Ticket and Card to buy food and drinks. In the future, RTA will enable these facilities in Nol cards only.
  6. Can I travel by Bus,Tram and the Metro with the same Card?
    Yes. A Nol Card can be used on all modes of transport including Bus, Metro and Tram.
    However with Nol Red Ticket you cannot change modes of travel using the same ticket. So it can only be used for Bus only or Metro only.

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Topping Up Nol Cards

  1. Where can I top-up my Nol Card?
    You can buy and top up your Nol Card in below mentioned places:
    • Ticket Offices are available in all Metro stations and all Bus stations.
    • Ticket vending machines are available in all Metro and Bus stations and some Bus stops, as well as other popular places such as shopping malls and airports.
    • Authorized sales agents will be announced by RTA later on.
    • Customer can use mobile application for public transport for topping up the NOL card. The application is available for all popular handset set manufacturers application store.
    • Customer can also use Dubai Smart Govt. application mPay for topping up NOL cards.
    • In the future, auto-top-up service will be offered to automatically top-up your Nol card using your credit / debit card when it reaches a certain amount. Later on, RTA will enable you to top up your card online ( www.nol.ae ).
    • Through online and application customer require to visit metro station reader or parking machine after 48 hours in order to update the NOL balance on the card.
  2. How can I top my card up?
    You can top up your card using cash, a credit card or debit card.
    In the future, auto-top-up service will be offered to automatically top-up your Nol card using your credit / debit card when it reaches a certain amount. Later on, RTA will enable you to top up your card online ( www.nol.ae ).
  3. Can I top up the Card by using my debit or credit card?
    Yes, you will be able to top up your card using either a credit card or debit card. You will be able to do this at ticket vending machines and at sales agents.
    In the future, auto-top-up service will be offered to automatically top-up your Nol card using your credit / debit card when it reaches a certain amount.
  4. Can I transfer cash from Card to Card?
    No. You cannot transfer e-purse from one Nol Card to another Nol Card. However if your current NOL card is expired you can transfer the balance to your new NOL card without any charges.
  5. How do I top up my Nol Red Ticket?
    Nol Red Tickets can be loaded with up to 10 Trips and 5 for daily pass. You can do so at ticket offices and ticket vending machines located at Bus and Metro stations.
  6. What are the different products available on Tickets?
    There are two types of products available on Red Tickets:
    • Single rip for 1, 2 and all zones(can be loaded upto 10 trips)
    • Daily Pass (can be loaded upto 5 passes)
  7. What is the minimum and maximum value allowed on a Nol Card?
    The minimum value you need to have on your card before you can start a journey is AED 7.50
    The maximum value you can store on a Nol Card is AED 5000 after you personalyze your NOL card.

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Checking Your Balance

  1. How can I check the remaining balance of my card?
    The balance of your Nol Card will be shown when you check-in / check-out on Metro and Buses. You can also view it from any ticket vending machine, ticket office, and authorized sales agents.
  2. How is the balance deducted from the Card?
    Funds are deducted when a Nol Card is tapped on a card reader located at Metro gates, Bus and Water bus entrance points and on parking meters.

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Expiry Dates

  1. When does a Nol Card expire?
    Nol Silver and Gold Cards are valid for five years from the date of issue.
  2. When does a Nol Ticket expire?
    Nol Red Ticket is valid for 90 days, or when maximum allowed trips have been consumed (whichever is sooner).
  3. How many times a day can I use my Nol Card or Nol Ticket?
    You can use your Nol Card as many times as you need, provided that you have enough balance.
    Nol Red Ticket can be used as long as you have enough remaining trips on your tickets.

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Card Replacements

  1. How can I replace my card if it is faulty or damaged?
    Cards that are not working properly due to manufacturer defect can be replaced, without paying any card fees.
    You will have to visit a ticket office to apply for a replacement card. If you are replacing a Blue Card, a temporary Silver Card will be issued to you, which you can use until you receive your Blue Card by mail. The temporary card has to be returned to any ticket office.
    If you are replacing a Silver or Gold Card, you can do so by visiting any ticket office and a new card will be issued to you immediately, and the value on your faulty card will be refunded to you later.
    If your card is damaged due to misuse, it can be replaced, but you have to pay the standards fees.

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Card Refunds and Claims

  1. Can I refund my Nol Card?
    You can refund any remaining e-purse value on your Card at any ticket office. There will be a refund charge of either AED 5 or 2.5% of the e-purse value, whichever is higher.
  2. If my Nol Blue Card gets lost or stolen, will I get any refunds?
    Yes. The remaining e-purse value on your Nol Blue Card is secure after 48 hours of reporting your card lost / stolen.
    So, any e-purse usage made within 48 hours of reporting your card lost / stolen will not be refunded.
    If you lose your Nol Silver or Gold Card, your e-purse value is not secure and cannot be refunded.
  3. If I was over charged, can I raise a claim?
    Yes. You can raise your claim through any ticket office or by calling RTA Customer Service 800 90 90. Once your claim is approved, you will receive an SMS notification to collect the amount from any ticket office.

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Cost of Cards and Tickets and Cost of Travel

  1. What is the cost of travelling from zone to zone?
    Fares vary depending on the zones you travel and the type of Nol Card you have. Please refer to the fare table for exact fares.
  2. What is the cost of a Blue Card?
    Nol Blue Card costs AED 70 which includes AED 20 initial e-purse value.
  3. Is there a daily cap?
    No, there is no daily cap. Customer will be charged as per their usage.
  4. What is the cost of a Silver Card?
    Nol Silver Card costs AED 25, which includes AED 19 initial e-purse value.
  5. What is the cost of a Ticket?
    Nol Red Ticket costs AED 2 and has to be loaded with a minimum of 1 trip. The price of each trip depends on the number of zones you wish to pass. Check the fare table for more details.
  6. What is the new minimum and maximum NOL amount/balance [EPurse] allowed on the NOL cards?
    The new minimum balance you need to have on your card before you can start a journey will be equivalent to a Tier 3 journey cost depending on the class you travel (either regular or gold class) irrespective if you have a NOL product on it or not. However you can have a zero balance if you have a special needs card or have an active tier 3 / all zone productproducts on your card.
    The maximum balance you can store on a NOL Silver and Gold card will be AED1000 while for personalized cards such as NOL Blue and NOL Silver and Gold cards that can been register online at www.nol.ae, the new maximum balance will be AED5000.

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Lost and Stolen Cards

  1. What should I do if I lose my Nol Card or Ticket?
    If you are a holder of a Nol personal Card or a Reistered Anonymous card, you enjoy a secure e-purse balance if your card is lost or stolen.
    You need to report your card lost / stolen immediately by calling RTA Customer Service at 800 90 90 and your card will be blocked within 48 hours. You can visit any ticket office to seek a refund of your lost card or request a replacement card.
    Please note it takes 48 hours to block your card, so any e-purse usage made within 48 hours of reporting your card lost / stolen will not be refunded.
    If you lose your Nol Silver or Gold Card or Red Ticket, you will not be entitled for any refunds.

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Nol Card Types

  1. What are the different types of Nol Cards?
    There are different types of cards; each has been designed for a specific type of public transport user.
    Nol Silver Card is an ideal starter card that has been designed for use by the occasional traveler.
    Nol Gold Card is the same as the Silver Card but allows its holder to travel in designated Metro Gold Class cabins by paying a premium fare.
    Nol personal Card is a personalised Nol card that carries an image of the card holder. It has been designed for use by regular users and for people who are entitled to concessionary travel.
    Nol Red Ticket is a paper-based card that can be bought from any ticket vending machine or ticket office for only AED 2. It can be loaded with up to 10 Trips. It is perfect for use by tourists and visitors to Dubai.
  2. What is the difference between “Cards” and “Tickets”?
    The main difference between cards and tickets, is that cards have an e-purse, which allows you to pay-as-you-go , all you have to do is load the e-purse with money and use it, and it will automatically calculate the cost of your trip and deduct it from your e-purse. Cards can be used on all modes of transport, and they are valid for 5 years.
    The Ticket however does not have an e-purse, so it has to be pre-loaded with the correct trip type, and when you use your ticket, 1 trip will be deducted. Tickets can be loaded with up to 10 trips. Tickets can only be used on a single mode of transport at a time (e.g. Bus only, Metro only), and they are valid for 90 days from the day of purchasing.
    The fares are slightly cheaper when you use a Card than when you use a Ticket. So Cards are more economical than Tickets for the frequent traveler, and Tickets are ideal for visitors and occasional travelers.
  3. When should I use a Nol Card and when should I use a Ticket?
    Cards are ideal for you if you are a frequent traveler or wish to travel across different modes of transport using a single card. Tickets are ideal for visitors and occasional travelers.

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Nol Red Ticket

  1. What is Nol Red Ticket?
    Nol Red Ticket is a paper-based card that doesn’t have an e-purse, but has to be loaded with trips before usage.
    Price: AED 2 and a minimum of 1 trip have to be added to it. Prices of the trips vary depending on the zones.
    Features:
    • You can get it and use it immediately from any ticket vending machine
    • Low initial cost of only AED 6
    • Ideal for occasional travelers
    • Valid for 90 days from the day of purchasing or maximum allowed trips have been consume
  2. Where can I buy and top up Nol Red Ticket
    The Nol Red Ticket can be purchased and topped up at any ticket office or ticket vending machines of the service provider you wish to use, such as Bus, Tram or Metro.
  3. What is the cost of a Ticket?
    Nol Red Ticket costs AED 2 and has to be loaded with a minimum of 1 trip. The price of each trip depends on the number of zones you wish to pass. Check the fare table for more details.
  4. Are there any limitations of Tickets?

    Since a Red NOL Ticket doesn’t have an e-purse, it has to be reloaded with the correct trip type beforehand, which means that you have to know which zones you will pass; if you buy a 1 zone ticket and then travel across 2 zones, you may get penalised.
    There is also a limitation on the no. of trips loaded on a Red Ticket which is upto 10 on Single Trip and 5 on a Daily Pass.
  5. Is there any expiry dates on the Ticket?
    Yes, Nol Red Ticket expires in 90 days of the date of purchase, or once maximum allowed trips are used, whichever is sooner.

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Nol Silver Card

  1. When should I buy a Silver Card?
    Nol Silver Card is a smart card with an e-purse that can be loaded with up to AED 1000 for non-registered and AED 5000 (after registration). Enjoy the ease of getting this card immediately from any ticket office or some of ticket office machines for only AED 25 (includes AED 19 e-purse value) and enjoy the convenience of using one card on all modes of transport.
  2. Where can I top-up a Silver Card?
    The Silver Nol Card can be topped-up at ticket offices, ticketing vending machines, and authorized sales agents.
  3. How long is the Card valid for?
    The Silver Card is valid for 5 years.

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Nol Blue Card/ Personalyzed Gold Card

  1. What is a Nol Blue Card and what are its advantages?
    Nol Blue Card is a personalised smart card with an e-purse that can be loaded with up to AED 5000. You can use this card on all modes of transport. Enjoy a secure card balance if your card is lost or stolen. Enjoy a variety of secure and personalised online services and receive SMS and email notifications to keep you updated. Personalized GOLD blue card can use GOLD cabin for traveling in Metro and TRAM.
  2. What are the benefits of Nol Blue Cards?
    • Automatically calculates the cost of your trip and deducts it from your e-purse
    • Valid on all modes of transport
    • Secure card balance if your card gets lost / stolen
    • Variety of secure online services, as well as SMS and email notifications to keep you updated
    • Valid for 5 years
    • Available with concessions for Senior Citizens/ Residents, Students, Social Affair or Disabled people
  3. How can I apply for a Nol Blue Card and what is the cost?
    You can apply for a Nol Blue Card at any ticket office located at Metro and Bus stations and any RTA Customer Service Centres.
    Nol Blue Card Price is AED 70 (includes AED 20 e-purse value)
    A Personalized Gold card can be applied on Nol portal ( www.nol.ae ) only.
  4. Can I use someone else’s Blue Card?
    No. Nol Blue Cards are non transferable and as such can only be used by the person they were issued to.
  5. What is the Pin Code for?
    Once your Nol Personalyzed Gold/Blue Card is issued to you, you will be sent an SMS with your pin code. This pin code is required for activating your card, reporting your card lost / stolen, as well as registering for online services ( coming soon ).
  6. How long is the Card valid
    The Blue Card is valid for 5 years.

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Nol Gold Card

  1. What is a Nol Gold Card, and what is the difference between the Nol Gold Card and other Nol Cards?
    Nol Gold Card is an anonymous card with the same features as the Silver Card, but it gives you the privileged access to Metro’s Gold Class seats for premium charges.
    When used on other modes of transport with no Gold Class, you will not be charged the premium.
  2. Can I use the Nol Gold Card on all transport Modes?
    Yes. The Gold Card can be used on all transport modes. In addition, it can be used to pay for RTA paid parking at a parking machine.
  3. Will I pay Gold Class premium fares even if there are no available seats in the Gold Class Metro cars?
    Yes, if you use your Gold Card on Metro, you will always be deducted the Gold Class premium fare, even if there were no seats available in the designated Gold Class car. But if you use it on Bus or any other transport mode that doesn’t offer a Gold Class service, you will be deducted the regular fare.
  4. How can I purchase a Nol Gold Card and what is the cost?
    You can purchase the card from Metro ticket offices.
    Nol Gold Card Price is AED 25 (includes AED 19 e-purse value)
  5. How can I apply Personalized NOL Gold card?
    Customer needs to preorder the personalized Nol Gold Card through online website ( www.nol.ae ).Customer will be chared for AED 80 which includes the delivery charges and AED 20/- balance.
  6. How long is the Card valid?
    The card is valid for five years.

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Other Questions

  1. What is the number on the Card used for?
    The 10 digit number printed on the back of your card is your Tag ID which you will need for most services.
  2. Can I choose the card language?
    Yes, when you purchase your card, you specify your preferred language. The language on Nol Red Tickets is always English.
  3. Does my card store all my travel transactions?
    Your card stores your last 10 transactions and the remaining e-purse balance. Other transactions are stored in a central computer system at the RTA, and can be retrieved when needed.
  4. How can I transfer between two modes of transport?
    Travelling between two different modes of transport must be done within 30 minutes.
    For example, you can travel on Metro then take a Bus to reach your final destination. So after you check-out from the Metro station, you will have 30 minutes to check-in on a Bus. Having done this on time, your Metro and Bus trips will be charged as a single Journey (and you will be charged based on the total number of zones passed in the 2 trips combined).
    To avoid being over charged, please follow the transfer rules.
  5. Can I travel by bus or on the Metro with the same Card or Ticket?
    Yes. All Nol Cards / tickets can be used on all modes of travel.

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Contact us

Enquiries and reporting a lost card 800 90 90
Email: ask@rta.ae

 

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